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Resolving resident and landlord disputes online

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Housing Ombudsman website homepage displayed on a laptop

On the new website, content is separated into two key sections – one for residents, and another for landlords. Both sections present the user with a form that guides them to the information they are looking for. Users can also access news, fact sheets, case studies and a comprehensive e-learning portal.

The case studies section includes an intelligent search function to look up categories of complaint and examples of cases at the different stages of process.

We also made several changes to the forms on the site, allowing users to upload relevant documents when they submit a complaint.

Overall, the redesigned website improves understanding of the Ombudsman’s role, provides clear signposting to information and increases the quality of guidance on offer.

The Ombudsman will continue to develop the platform by adding new learning resources to support landlords and residents.

Housing Ombudsman e-learning website displayed on iPad
A selection of Connect's design & development projects displayed on desktop, mobile and tablet

 

 

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