Digital self-service could save councils millions of pounds, according to a new survey conducted by Software Solved.
The software specialist surveyed over 350 senior managers across 250 public sector organisations, including 100 city councils, and discovered that digital self-service technology, if implemented correctly, has a projected cumulative saving of £2m upwards over a five-year period.
The survey also found that the introduction of digital self-service for the majority of council services is a key priority. In fact, councils are aiming to have between 50% and 75% of council services based around digital self-service in the next three to five years.
Anthony Peake, Managing Director at Software Solved said: “Digital self-service would see the current customer proposition transformed to better fit our 24/7 society and expectation of being able to do everything online and in our own time.
“The value of being able to access information and key services out of hours across multiple platforms and devices is paramount to citizens, especially in professions where the working hours can be antisocial.”
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